Mobile Field Service Software

Mobile Field Service software allows you to equip your service technicians with the critical information they need to

• Deliver great customer service
• Lower your field service costs
• Increase accuracy
• Improve customer service
• Increase your technicians' productivity

In today's service organization , knowing exactly where your field engineers are during the day is moving from being a luxury to being a necessity. Emergency/short SLA calls come in, customers call about missed appointments, and you want your field force to be safe when they service customers out in the middle of nowhere.

FieldPower’s mobile field force software is designed to support technicians in the field that need to send, receive and store mobile data. This data may contain the address and type of work to be done, the results of work just finished, act as an employee mobile time sheet. Mobile field force software must take into consideration the various types of mobile devices. Smartphone's, PDAs, laptops, Tablets, or dedicated GPS vehicle tracking. Differencing amounts of display size must be considered when designing the interface. The mobile field force software needs to be able to run on different operating systems; Microsoft windows mobile, Symbian, Blackberry, Palm, Google. When wirelessly connected they'll be updated on alerts and time-sensitive data. When disconnected, they can continue working because the mobile field service software stores data in a SQL or XML database on the mobile device and uses store and forward technology when connections are reestablished.

To deliver better customer service and improve technician productivityContact FieldPowertoday and ask about our mobile solutions!